Never recived my box was charged on the 26th of February. Emailed company 3 times. First time they replied saying they were waiting on packaging products and would be shipping the following week. No notification anything shipped as stated. Emailed twice more with no response. It's now april 4th.
Never received package and I am due to be charged again on the 11th, I have contacted several times regarding shipment and no response. I am about to ask for a refund and cancel prescription all together if I don’t hear something soon.
Hi Meghann, we definitely understand your concerns. However, there seems to be a misunderstanding here regarding our shipping cycle, and your shipment.
To clarify: You signed up for your first box on January 7, which means your first box was slated to ship the first week of February. This billing and shipping cycle is determined by Cratejoy, which is explained in an immediate email that all new customers receive. Additionally, this information is also clearly stated on our Cratejoy listing page, available for everyone to reference prior to placing an order. Aside from this information being publicly posted in multiple places, we also reached out to you directly, since you wrote this review before contacting us. Once your review was written, your order was cancelled, and...
I absolutely recommend the subscription boxes from The Pleasure Parlor!
The bad reviews re: shipping timelines are not accurate- the timing for shipment is very CLEAR when your order is placed.
TPP is a small company- it’s not amazon prime!
The owner and her assistant have been responsive to my inquiries.
Casey, the owner, is an absolute wealth of knowledge.
I’ve emailed her regarding my subscription and also questions about toys and other products.
She is gracious with her busy schedule and answers my questions. She knows this industry very well and I love being able to ask her anything- it’s like having my own personal shopper.
I definitely recommend this subscription box! When ordering make sure to read the timing for shipments and avoid frustration!!
My third box in once again a winner. There’s always at least one toy, and I’ve gotten a really nice variety of lotions and lives and other novelties to make our experience new and exciting. I’m still pretty new to the bedroom toy experience, so not having to choose what to buy, as someone who’s totally clueless about such things, has been great. And I haven’t gotten something that my husband and I haven’t enjoyed yet.
The delivery is fast and the customer service is amazing! My questions were answered completely and promptly! The products are good and AMAZING! Looking forward to my next box!
Casey (the owner of Pleasure Parlor) went above and beyond to answer any questions I had. I accidentally received an item that did not pertain to my female/female subscription and she corrected it ASAP. We enjoyed most of our items. This is definitely a fun subscription and I looked forward to the boxes.
This months box was once again amazing. Always a mix of fun products! I can’t wait to try out the stuff!
I got me second box this month and it’s just as lovely as the first one. The toys are fun and the lotions and lubes are great quality! I’m still new to toys in the bedroom, so it’s really nice that they have different levels of boxes for everyone. I highly recommend!
As my addiction to subscription boxes becomes out of control, I thought I would get this box as a playful gift for my husband. The box came extremely quickly! I have been having some issues with never receiving my subscriptions from other companies so this was a relief. It comes in a very discreet box which I liked as well. It was so fun opening the box up with my husband and all the items were really good quality. It wasn't just a bunch of vibrators, which seems to be what a lot of sexually oriented boxes mostly are. The range of items were great. We had so much fun with the starter box I decided to try to "No Safe Word" box for next month, so we will see! They even send out an email after you receive your box to give you the details on all the items. Just a super fun, worth-while box!
A GREAT experience. Wonderful variety every month. The best customer service and care put into each order. This company listens to your preferences and makes them happen with wonderful, fast communication. Absolutely recommend! Thank you!!!!