Customer service is a zero at best

I ordered their 6 project subscription for a Christmas gift last year, plus an extra project. I only got the extra project but assumed the rest would ship later. With the pandemic and everything else, I completely forgot about it until recently (August). I emailed for help and they patronizingly responded that I got all 6 projects and didn’t understand what I’d gotten. I sent pictures and asked for money back; they finally realized they were wrong but only offered the item I should have gotten 8 months ago. Great customer service....merry Christmas.