Jeffrey L.

Reviewer on Cratejoy

Reviews (1)

Scam-like Policies and Customer Service

Vices Membership on Jun 2021

Robb Vices has scam-like customer support and subscription policies. They charge you for your second subscription box before you've even recieved your first one. Additionally, unlike their competitors, they don't notify you before you're going to be charged (for example, Bespoke Post gives you a couple days' warning). Instead, they notify you upon charging you, and even if you respond immediately to the email they absolutely will not refund you because you're "a couple hours after their deadline." They state that it's in their policy that they will not refund you the day the subscription renewals. That is, of course, a legal protection for them. It does not mean that it's customer friendly policy, though. It's quite shady.

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