I’ve only had one delivery so far, but it was a nice plant that came well packaged, with information and instructions.
I've been getting this for a few months now--I'm signed up for the original and premium combination. Every pin has been great so far. It's fun to see what I get sent.
I’ve only gotten one box so far but was impressed! I’ve done other well-known mystery series, and this is at least as good. The contents were personalized and came with useful things like sticky notes and box labels. The story is interesting, and the puzzles weren’t too hard or too easy. There are documents, physical evidence, and web content to go through. I’m not rushing my next box because I’ve got so many other puzzle boxes to do as it is, but I’ll be glad to get it when it comes. I feel like real effort and attention is being paid to this series by the creator. It’s welcome. The only downside is it’s a touch pricey compared with other series.
Edit: I've now done all of the existing 3 seasons and am waiting on the next. The dedication these guys have to the product--and particularly to hiding clues--is amazing. I appreciate that other things are sent in between the main mailings, like letters and postcards. My only nitpick would be some writing/typographical sorts of issues. It can also be pretty tricky sometimes.
Anyway, if you like these sorts of boxes, I'd give this one a go.
I tried a few boxes but decided not to keep up my subscription. The mysteries are cute and the puzzles are sometimes sort of fun, but I found too many to be weirdly frustrating, and the e-mails with Sullivan take too long--I'd rather the entire hint system was on a website instead of just the first part. The last box I got had an error in a puzzle that caused multiple "I'm lost" e-mails, with waits for answers...only to find out that I was on the right track from the start but they'd made a mistake. Also, minor point, but the introduction letter is like 3 pages long. It seems unnecessary--every other puzzle box seems to be able to explain itself in short order. Anyway, I have multiple mystery box subscriptions, and I decided that this wasn't going to be one of the ones I kept. Too many headaches.
I've been getting this for several months, starting with Seaside Strangler, plus a few old boxes I've ordered. The stories are good. The puzzles aren't too difficult or esoteric, which I've run into with other services. And if you're stuck, there are hints and answers.