The idea of this box is exceptional! Most boxes send bookish gifts. This box sends gifts tailored specifically to the book. The problem lies in the customer service and shipping. twice (i have only used the service 3 times this year) has it took out payment for the next month's box before the first box was received. The customer service never can track the packages when USPS doesn't update. They do not give percentages off toward the next purchase to make up for severe delays. They could care less. HOWEVER, they have changed to a new shipping service where the shipping is suppose to start coming on the ACTUAL month you ordered it for. That will be great if it works. Hopefully it will, because it is a great concept if they could nail the follow through.