Loved the contents but terrible customer

I loved getting theee boxes from them monthly! However, once I was over charged, sometimes I’m bathed the boxes come on same days sometimes it’s weeks later, sometimes hey don’t come. Customer service is rude and doesn’t handle anything. I never did get my money back for overcharged box or even an offer to resend the 2 boxes I didn’t get. They just told me to ask my post office. What a joke.