I have been a subscriber since February 2018. I absolutely love everything that is sent every month! This was my first subscription box ever and I am SO glad I chose this one! The few negative reviews I see on here seem to be from grumpy gals who revel in being miserable. You are not going to get a diamond at a CZ price. That being said, the amount charged is worth it for the products I have received overall. On the rare occasion that a product has to be substituted, the seller is very clear about it and includes a product of equal value. Customer service is awesome too. No complaints from me!