I've received and gifted quite a few different subscriptions over the years, and I purchased this one for my parents for the holidays. Before their first box arrived I reached out via email to customer service with a few questions. I immediately received a personal response that addressed my needs; the next day their box arrived. The presentation was gorgeous (my mom thought so enough to text me a picture), the books are current and highly rated/acclaimed, the coffee intriguing and as I mentioned, the customer service STELLAR and personable. I highly recommend this box, I'm seriously considering gifting myself too!