Suzy S.

Reviewer on Cratejoy

Reviews (1)

Bad customer service! No refunds!

Paradise Delivered on Mar 2021

I ordered a 6 month subscribe and didn't realize it auto renewed (written in the fine print). It renewed and I wasn't notified prior to being charged again. I received one box, and asked if I could cancel and just pay for the one month. This is the reply I got:
Cancellation requests must be received by the 23rd calendar day of the month prior to our next delivery. If you cancel your Paradise Delivered subscription prior to the end of a 3 or 6 month prepaid term, you will still receive the remaining boxes included in the prepaid subscription. We are not able to issue refunds on boxes that are ordered and canceled prior to receipt of the first box.
The listing says you can cancel at any time. Apparently not.

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