Terrible Customer Service

I accidentally ordered 2 weeks earlier than I wanted to, and I spent 5 days messaging the seller to get my money back cuz my account was overdrawn, and all they did was send me a link that didn't even work to their terms and conditions. This company processes you. They don't treat you like a human, so if you have questions or concerns don't even bother trying to message them cuz they're not gonna answer you, and if they do it's not going to make any sense, like you should see what they sent me, it's not even a full sentence.