I had been with Kiwi Crate originally, but wanted a change for my nephew and was intrigued because this box offered a snack as well. The box was not impressive, cheap looking and my second box was missing the snack. When I contacted them, they told me that they just decided not to do a snack anymore (it is still advertised on the website). They didn't let anyone know and didn't lower the price. Just decided to reduce the product. This may not be a big deal, but we are trying to figure out things that my nephew will eat! I was over billed as well and had to contact them to let them know. Trust me, if you are looking for a creative box for your kids, try Kiwi Crate or another service. The communication and billing are shady. There is no way to cancel on their website, so I will update if I have problems with that as well.