I took a punt and organised this as a subscription kit for my brother and his family as a Christmas Gift. They were sent an email on Christmas day (so I didn't have to remember) and were really excited by the idea and the concept as great international food lovers (with much less time on their hands to explore or travel with their little kids). A score for me as a good gift idea.
However, due to my error inputting the wrong street address, their first box didn't arrive as planned. When I contacted the company to explain they couldn't have been more helpful in making the necessary changes and immediately sent out a new box at no extra charge. The whole experience has been so easy and so much less fraught than some of my other post Christmas returns.
Personally I have not had a chance to enjoy the meals yet, but I can highly recommend the service, efficiency and customer focus of the team.