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Frustrating customer service

Teabox - Loose Leaf Tea Subscription Plans on Apr 2019

I ordered the three-month box as a Christmas gift. The first box arrived unmarked, without the gift message inside, and the tea loose and rolling around. They never sent the second or third box. When I reached out asking if I could refund the boxes they didn't send, they just sent another box without replying. Maybe the tea is good but wouldn't recommend from a gift giving perspective.

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