El C.

Reviewer on Cratejoy

Reviews (2)

Paid twice--never received anything

Sockbox on Jun 2018

I subscribed on a month-to-month plan. Sockbox's shipping policy as described on Cratejoy is that they send out a package on the 15th of every month. After waiting in vain for a few weeks, I attempted to contact them through Cratejoy to see if I'd misunderstood. No response. I went to their website, where I learned (after searching for a bit) that first-time subscribers should expect to receive their socks on the 15th of the following month. I contacted Sockbox through their website to point out the discrepancy, suggest they change their stated shipping policy, and confirm when to expect my pair of socks. No response. Both the website and Cratejoy state that socks should arrive within 7 days of the 15th. It's the 22nd, and to date there has been no package, no communication from Sockbox, and no indication that anything has been shipped. Since I am days away from being billed a third time, I've decided to cut line. Like the reviewer below, I was forced to give a single star in order to review. I would give no stars if I could; this has been a wholly frustrating and unsatisfactory experience.

Verified Purchase

Follow-Up to Previous Review

Sockbox on Jun 2018

Several days after my last review--and my cancellation of service--I finally received an auto-notification that a package from Sockbox had shipped. In due course I got a pair of socks and a cheery note, with no indication or acknowledgement that I had ever contacted them, had any questions, etc. As of this writing, there has still been no direct contact from Sockbox in response to my emails.
This is truly a shame, because the socks themselves were as advertised, and of good quality; the $12 monthly fee + $2 shipping is about what I would pay were I to order this exact same pair of socks from the maker directly. I've been trying out several sock subscriptions, and the pair from Sockbox was by far the favorite among those I received. Had my experience dealing with Sockbox been more positive, I would almost certainly still be a subscriber.
Unfortunately, their lack of clarity and lack of communication go beyond what I am prepared to deal with in a subscription service. If you choose to subscribe, be aware that nothing will be shipped to you until at least the following month, and do not place any real dependence on being able to contact the service with concerns.

Verified Purchase
Quick Stats
2 Reviews
1 Helpful Vote