I ordered the prepaid year long monthly subscription for valentines day. So far my wife has only received 5 shipments out of what should be 12. The first shipment showed up a week early. All subsequent shipments that did ship only shipped after I logged a complaint and asked why I had to remind them when the months changed. The full amount for 12 months was charged to my card at the beginning of the subscription and my wife has received less than half the value of the gift. I would go with zero stars if it was possible. Since I can see the shipping information in the cratejoy account settings I hold them partially responsible, if they have the shipping information they should follow up with their vendors when shipments don't occur. Right now I have crate hate.