Eric H.

Reviewer on Cratejoy

Reviews (1)

Good but disappointed :(

MATTER on Jun 2021

It's now a week past my delivery date and have not received my box. So far I'm not happy with any of it... I ordered almost 2 months ago now and haven't gotten anything yet. Will update as needed.
Would give zero stars if I could
Update: 4 emails with no response
UPDATE: Box finally showed up today. And after 4 unanswered emails I finally got a response on the day it finally shows up. Horrible customer service. Bo attempt to fix anything or make it right. Just " thanks for being patient". Which I was not. In my last email I was basically just begging for a response. However I did really enjoy the box. The contents were good and worth the value. But after waiting so long and not getting any help or anything. It just wasn't as exciting as it should have been. There was a dark cloud of anger and disappointment that killed the excitement. If I had gotten the box in a reasonable time or if the matter team had given a attempt to make it right or maybe even help or respond then I would definitely continue to get boxes for a long time. But I cant bring myself to support a business that ignores customers and doesn't care about customers. I would have been a long term customer had it worked out. I know the time it took was not their fault but the customer service aspect is 100 %...

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