Communication and customer service was fantastic. I hadn’t received a shipping notification and the company quickly found the issue and had my crate shipped out the same day. The contents were a lot of fun, I’m looking forward to next month.
I ordered this box for my daughter’s birthday and she really loved it, it even arrived in time for the actual day. The only thing I would suggest is a more clear description of the “family” box. I ordered this assuming that all the pins were different, but you get two each of two designs plus one signature pin. So, if you’re ordering this for one person they end up with doubles, which is not a big deal because it’s good for sharing, just a point of information. The pins themselves are super cute and good quality.