We look forward to our Kai Krate every month. My dog knows the mail is for him and he waits patiently as we open the box. He likes to investigate it and pick out his favorites. The company is great to work with and made sure to update my address when I moved (unlike another unnamed box I used to subscribe to that kept sending my box to my old address). They are very friendly and make sure my dog is happy. He gets a good variety of toys and treats!!!