First Box Not Delivered

*** Do NOT Prepay 3 / 6 months - Refunds NOT Available***
Placed an order in December and have not received the box. It's been over two weeks and the shipping tracker says "in transit." I contacted SinglesSwag about the shipping issue and I was told they would check with the fulfillment center. However, after a week of silence from the support, I've cancelled my subscription. A 'replacement box' should be here by the end of the month. If it does not arrive, this will be one-star. If it does and the items are quality, my rating might improve.