I was attracted to this subscription box because I am a new knitter with short attention span. The reviews across the internet seemed to give this subscription at least a 4.2/5, so I thought I would give it a try. I'll be honest, some of the negative reviews on cratejoy made me nervous, particularly when I read about missed crates and poor customer service. The reality has been quite different.
1. Customer service: I did try to contact them through Cratejoy once and never received a response, which makes me think there is an issue in the connection between cratejoy and Knitwise because when I have contacted Knitwise directly through their own website I have had no problem with customer service. They have been prompt and helpful. There was a shipping issue (package got hung up at the post office) and I received a follow-up email checking that I received the package.
2. Quality: I am pleased with the quality of the yarn and the project they sent. It is for coasters, which honestly is about the attention span I have. Plus, I can make these for relatives and look like I am super crafty.
3. Support: They have many videos on the Knitwise website to help you out with techniques if you are struggling, which I really enjoy.
Overall, though only my first box, I am quite satisfied and at this point would recommend Knitwise to other knitters!