I have been emailing this company since February trying to get a gift subscription I bought for my dad squared away. I have gone back and forth, asked for assistance and no one has contacted me. I have since sent two emails asking for help with no response. It has been over 6 months since this whole process has started. I gift subscriptions and have NEVER had this issue. I am beyond disappointed. I have sent one last email as a last ditch effort to get this resolved. If you are planning to give this as a gift, proceed with caution.