Krista T.

Reviewer on Cratejoy

Reviews (1)

I had a "Karen" moment thanks to Covid

Smartass and Sass on Jul 2020

Purchased a 3 month gift non renewal subscription for my D's birthday. Tracking was good til it was around the time for it to arrive then the updates stopped.
Long story short: I went into panic mode, freaked out because the 5 other separate subscription gift boxes had already reached their recipients so I convinced myself that the box was gone. The thought of having to wait 14+ days before SS filed a claim with USPS and wait 3+ weeks for USPS to pay the insurance money to SS, then wait for SS to reissue or refund me for the missing box when the whole reason for me getting the subscription was for a birthday that would by then be in the past 30+ days....didn't sit well with me. SS was very professional and offered to cancel my order and refund me, which I appreciate. Of course...the following afternoon the package resurfaced 4 days after the fact and it's on the way to it's destination.
Moral of this story- plan accordingly for gift boxes, maybe start the subscription 2 months ahead because I don't see mail delivery getting better any time soon and this single box took 16 days to get from NJ to North Central Florida but it's not this companies fault.

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