Gordana R.

Reviewer on Cratejoy

Reviews (2)

Amazing customer service!

Madmen & Heroes on Jun 2018

When my box came, I opened it up and was immediately intrigued by the contents, and cursing myself for promising to wait for my son so we could do it together.
History and puzzles and current technology all woven together in an experience that I absolutely love.
The puzzles aren’t too easy to solve, but also aren’t so difficult that you can’t figure them out without hints (although they do provide them if you need them, I very stubbornly refused to look!).
What stands out even more than the product itself are the people behind it.
I had some unique shipping hurdles to overcome. The team behind this product gave the best customer service I have seen in a LONG time. I don’t know any of their names, and my dealings have been always through email. They are quick and responsive, and really want to help you.
The only negative thing I can find, is that I didn’t know about them sooner.
If you like puzzles and cyphers, and history, without serial killers and horror, I would suggest joining the Resystance!!

5 Stars!

Madmen & Heroes on Jun 2018

In my review above, I forgot a very important sentence. When I said that I didn’t know the team by name, and that we’ve only ever communicated through email, I wanted to also says that they always make me feel like they honestly care about my experience.

Quick Stats
2 Reviews
9 Helpful Votes