Great pads, disappointing extras

While these are the absolute BEST pads I’ve ever used, I’ve been sorely disappointed with my extras. I get two boxes a month. One basic plus and one premium, but for 4 months in a row I’ve not received all the promised products. No heating pads, no face masks, never ever received a test kit. So while I’ll continue to subscribe because I love the pads, I won’t be getting the upgraded boxes and will be downgrading my subscriptions.