Elizabeth F.

Reviewer on Cratejoy

Reviews (1)

Same treats every time!

PupJoy on Apr 2022

After six months I canceled my subscription because I literally received the same treats every month. At one point I had five bags of one treat and five bags of another. I contacted pupjoy twice about it but no one ever responded. I like to give my dogs a variety of treats so I was accumulating a backstock because again, they kept sending me the same things every month. In the last box I received, I actually got two bags of the exact same treat in one shipment! The whole point of a subscription box is to be able to try new things and this fails epically. Also, at one point they sent me some gross looking chew things that were made in India which I was not okay with. I returned them and in exchange they sent me two Wag collapsible water bowls... again, I get the box for treats, not for cheap promotional water bowls. They did end up sending me replacement treats, but again they were the same ones they had continually been sending me!!! It was driving me to the brink of insanity! The only thing I liked about the box is that you could choose to not receive toys, but who needs 17,000 bags of the same treats? BarkBox was going in a similar direction as far as not really a good variety (they would send their own brand of the same treat, just in a different shape or maybe flavor). At this...

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