Someone from customer service finally reached out to me and offered me a resolution for my damaged candle and missing item.
I've heard mixed reviews about the company so I wasn't sure what to expect. I did find that there wasn't a great deal to choose from when my selections were sent. Lots of tassels and not quite enough plain bags but I'm happy with the bag I got and it looks even better in person than in the pictures. The bag came well packaged and it's nice and roomy inside. There is also a zippered section on the back of the bag. Because of the limited selection, I'm not sure if I'll get one every month but what I got this time suits my needs.
I was pleasantly surprised by what was in this box. Sometimes what you see advertised is not quite what you get but I am pleased with everything. The contents were nicely packaged with care, the bracelet I got is lovely, I love all the glass jars, and the soap smells fantastic. I got seven items - Earl Gray tea, Cypress body butter, Juniper Sage salt bath, Lavender meditation elixir, sweetgrass bar soap, the bracelet, and the sage-like burners. Awesome!