Someone from customer service finally reached out to me and offered me a resolution for my damaged candle and missing item.
I was pleasantly surprised by what was in this box. Sometimes what you see advertised is not quite what you get but I am pleased with everything. The contents were nicely packaged with care, the bracelet I got is lovely, I love all the glass jars, and the soap smells fantastic. I got seven items - Earl Gray tea, Cypress body butter, Juniper Sage salt bath, Lavender meditation elixir, sweetgrass bar soap, the bracelet, and the sage-like burners. Awesome!