I ordered a 3 month subscription for my fiancé's birthday. The first shipment I got from them was only a few items, not the entirety of the box and came in a shipment bag rather than the box shown. After reaching out they shipped the remainder of the box separately. The box for the next month did not come. I've been reaching out for about a week via their live chat and email and nobody has responded to me. I am embarrassed that this was a gift and has been so disappointing.