They charge a month in advance of shipping, but when they ship is up in the air. The policy says they ship the first business day of the month, the FAQ says the first week, and then when they fail at both they don't respond to customer emails until you call CrateJoy support and threaten a chargeback. The bottom line is they ship when they feel like it, and then when you complain, tell you that was their policy all along.
When they do contact you, customer support is surly, so for example after keeping you in the dark about when they'll ship when you complain you haven't received your shipment, it's only then that they reveal that there is tracking on the packages, and you find out it's been sitting in an unexpected spot your mail carrier stuck it for two days. For all the inconvenience of when you'll get what you purchased, and the inattentive customer support, what you get is not great value. Great concept, poor execution.
They've put together a cute little box, with a bookcase phone case and a bunch of cute ephemera. Overall, it's fun. My first month's box was a children's book-themed one, which the girls really thought was fun. The phone case is quality.
I'm going to stick with this one for a while, but I'm hoping in the coming months to see maybe a more literary classics focus and fewer kids books and classic romance-themed. It would be nice if for every Alice in Wonderland, Madeline, Pride and Prejudice, Gone With the Wind case there was one equivalent straight-ahead classic (e.g. Great Gatsby, Catcher in the Rye, etc.). Right now, the other two categories seem to outnumber the others four to one.
Decent gift for the grilling person in your life. No complaints, nice little box of grilling stuff for both your wet and dry rub fans.
On the classic plan, super great, super tasty. Not just heat but spice. Very happy with the variety and curation. Not one loser in the bunch. One of the easier gift boxes to give to the hothead in your life.
The box arrived while we were starting to cook dinner, so we immediately put everything in the box to use with great effect. Everyone was super pleased with the contents of the box and the variety of its contents. Highly reccommend.