Mary G.

Reviewer on Cratejoy

Reviews (1)

Horrible Customer Service Issues

Murphy's Bulk Books on Jun 2020

I contacted the seller through Cratejoy immediately after I checked out because the wrong age group was indicated on the order confirmation (I'm not sure if it was my error or the system's). I asked them to just change the order to board books instead of older children's books. No response for several days.
I emailed support not through the website again a few days later asking if I should cancel or if they could just update it for me - no response.
When I saw the order had shipped, I sent a third email again asking for my order to be updated, since my children are 1 and 3 and we wouldn't have much use for chapter books.
This was the response I recieved, after several communications, with no offer of remedy.
"We're sorry for the delay, we were experiencing a customer service issue with our email service. We're sorry that we missed your messages and were unable to change your subscription before shipping. Your subscription can always be updated by logging into your account at any time. Again we apologize for this issue. We hope that you consider us again in the future!"
I responded and asked if they could send the correct age group package for us, and that I would keep my subscription active if the first order could just be corrected. That was six days ago now, so I've canceled my subscription.
Bummed because I really like the idea of this subscription.

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