Andrada N.

Reviewer on Cratejoy

Reviews (1)

frustrated and disappointed

GeekGear on Dec 2018

- I first subscribed in September. The box arrived on time and I liked it a lot, so I decided to keep the subscription. Unfortunately everything went downhill from there.

- I purchased the Mystery Past Box - they claim they sent it, I have no way to check with my post office because there's no tracking number provided.

- My October box still hasn't come, and it's the middle of December.

- I cancelled my subscription and made another one, in an attempt to get earlier delivery. And they proceeded to charge and send me for 2 November boxes (and it's not even that great, especially for a 'festive' box). This has me really bummed out.

I'm getting tired of how useless their website is at providing purchase info, at the fact there's no way to track your box, know when it dispatches, see a history of the months you've purchased, and at sending emails to support with no resolution whatsoever. All signs point to me unsubscribing.

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