I ordered the BookCase as a gift the first week of October. Site said it would ship sooner because it was a gift order. Books did not ship out until November 1 and will not be delivered until November 26. I emailed several times and never got a real response from anyone. I received one automated response to the first email and it was no help at all. This is a HUGE disappointment! No one would ever expect it to take almost two months to send a box of books! Never again!