Michelle B.

Reviewer on Cratejoy

Reviews (1)

Great Service

Used Books Monthly on Apr 2019

Update: This continues to be the best ever book club I could ever dream of! I get introduced to new authors for some great new reading and it's extremely convenient for me as I don't have to go and scour the local bookstores for books they won't have. I still highly recommend joining because you will not regret it!!
I'm going on my third box with U.B.M and I have to say that's been great…but it did have a tiny snafu that was the post offices', fault not Joe's because he was great. And I'm assuming he's the owner. When my second month didn't show up...even after the post office showed it was delivered, I contact them and was told that I'd have to wait about a month or so to just to file a "lost mail report" and they'd look into it. And pink elephants fly. They also said that there was no guarantee that anything could be done about it. Shocker. Umm what? They lost it so therefore they should pay either Joe or me back for it. But nope. I contacted Joe and he fixed the problem at no cost and taking a loss himself (which I feel super bad about). He was wonderful and worked with me. We stayed in constant contact and I got my second package resent in no time. Though I am super curious about what books he had picked out for me. I'm so very happy about this and his customer service that...

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