Elizabeth D.

Reviewer on Cratejoy

Reviews (1)

Sad, disappointed, wanted it to work....

Karma Candle Club on May 2019

I have been a customer for about 5 months. I just cancelled my subscription. 3 of my 5 orders have came with broken candles. When I opened my box, large shards of glass went all over my counter and glass was filled in the box. There was no padding/protection for the candles. I was left with a $28 box of glass and broken candles that were not decent or safe to handle. I contacted customer service and they said they would send me out a new box. I received a single candle to replace my $28 package of TWO candles. This package literally had another broken candle inside (this one ceramic). I then contacted customer service again to let them know I received another damaged package and no response from customer service after three weeks of attempted contact. Then today I got my box and I was so looking forward to receiving it. (Despite the broken glass and inability to safely handle the sharp jagged edges of the candles- the candles did all smell really good and fresh.....)

I opened the box today and was so disappointed to find yet ANOTHER broken candle and glass inside the box! I am beyond exhausted with attempting to resolve this through customer service and have decided to cancel my subscription and look for another candle monthly subscription. I feel that if the candles would have been properly packaged for safe shipping then I would most definitely stay a loyal customer. Unfortunately I...

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