Mandee B.

Reviewer on Cratejoy

Reviews (1)

They haven’t been shipping my items

Jackie's Chocolate on Jan 2019

I ordered a 3 month subscription for my friends 30th birthday. First shipment I didn’t have any details. I had to call and email multiple times to get an estimate of arrival. I was finally sent tracking info and it was delivered November 19. Nothing was shipped in December. I emailed multiple times and no answer.
It is January and another email asking what’s going on. They finally write back addressing a DIFFERENT order. Not the gift I’m inquiring about. Did they even read my email? I reply back saying I’m inquiring about my order placed on Crate Joy. I send screenshots and info. No answer. I paid $68, where are my chocolates. I’m actually embarrassed by the fact that this was a gift to my friend and she has to tell me she hasn’t been receiving anything.
This has been by far the worst customer service I’ve ever dealt with.
I’d love to get my chocolates ASAP or money back so I can get my friend a proper gift from a real chocolate shop.

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