I ordered and paid for the "Ultimate PKG" beauty box in February '20 and eagerly awaited the box full of goodies it promised. What I received instead was an envelope with a few drugstore face masks (St. Ives, yes and Simple) and Not For Resale miniscule samples from the likes of Clinique I could have picked up for free myself at any makeup counter. Included in this paltry shipment was a poorly written excuse of them having sold out of the ordered box and a promise I'd be "first in line for the March Madness box regardless of how many subscribers they end up with". Which means some other lucky subscriber will get the same excuse and junk I ended up with for their box. There are plenty of beauty boxes out there. I wouldn't bother with this one.
A note to the PKB people -What I should have received instead was an email informing me of the shortage and a credit towards next month's box. That would have been better than sending a bunch of stuff you ran out to get at Walmart.
Just a follow up to your response. I received NO notification (in my spam or otherwise) from you regarding choosing another option. If I had I certainly would have responded. Furthermore my box containing $157 worth of full sized products must still be in your warehouse as the only shipment I received from you was the masks and free samples. Clearly my decision to cancel is...
This is the box I look forward to receiving every month! The items are always high quality and thoughtful. No small samples, actual full-sized products you’ll use and love. Plus products that will help you love yourself. Thank you Therabox!
Always fun to receive the shipment of great quality face masks! Well worth the price.