Ordered as a Christmas gift. Confirmation email indicated they would arrive one month earlier than indicated on website. Customer service assured me delivery date would be adjusted to preserve surprise. Flowers arrived two weeks early, with no card to my recipient. Customer service response was that, because I had not specified a date, they had done their job. I guess I needed to specify that Christmas is the 25th. I cancelled my subscription but unfortunately am still awaiting a refund with no response to multiple additional customer service inquiries.