Laura D.

Reviewer on Cratejoy


Reviews (1)

Horrible Service

Faithbox on Dec 2018

When I heard about Faithbox, I was excited to use this service to dive deeper in my relationship with God and grow closer to Him. I felt that a monthly box in addition to my daily devotionals were a good way for me to get the tools I needed to do just that. I wish now that I had never signed up for Faithbox.

I placed my order on 11/26 and the funds were immediately taken from my account. The package was shipped on 11/30 via USPS and never seen again. Supposedly, the package has left the PO in a city 20 minutes away from me...but, it's been 4 days since that has occurred and nothing. I've contacted Faithbox support to alert them to the issue and have been receiving parrot answers giving me information that I already know from the USPS tracking site. No one has even tried to offer a solution even after I asked if a new box could be sent to me or a refund issued for the December box since I realize now that USPS has lost it. I've even been told by USPS that if there hasn't been any updates after a certain point then the package is likely lost.

The customer service leaves a lot to be desired. To me, I feel like this company is in the business to simply make money while hiding behind the idea of helping people to grow in their...

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