Let me start with the positives: The plants are packaged gently and carefully and have arrived at my home in nearly great condition (I had one out of nine plants arrive “puney” and near death). The variety of plants and planters is very nice. If you order the deluxe package your plant arrives with everything you need to have a ready houseplant: soil, a beautiful container, the plant and a care card.
The negative: only 3 out of 9 plants have survived because this company is unable to accommodate special needs such as plants that will survive in cooler indoor temperatures and very little sunlight (I live in Vermont and if you put a plant on the window seal to get as much sunlight as possible it is very cold because the outdoor temps are cold and there is still very little sun because we have winter”ish” temps for 8-9 mos of the year). I get it though- it is a one size fits all shipment. Also, the total cost including shipment is quite expensive ($35). Especially considering how many plants have lasted less than a month.
I was pretty disappointed in the customer service. When I let them know of the issue I was having, at first they told me that they would replace the dead plants. But then when I said, “Great, please tell me what I need to do.” The next email I received said, “Maybe this subscription is not right for you.” What???...
Beware! I received a BABY ( about 1 inch wide stem that is 4 in tall in a 3 in planter) plant. I will say that the flower on the top of the stem was pretty but it came in a plastic pot , not like the video, but one of those green ones with holes in the bottom. It is so small I cannot even buy a pit for the plant to fit into. Certainly NOT worth the nearly $20 you pay after shipping. I don’t know what comes in the premium subscription comes with. I had considered purchasing the premium but the description said that it came with the same monthly plant and “extra” gardening goodies, which I did not need. I am very disappointed in this subscription because I was really looking forward to having a room full of plants. If I could find a pot small enough to put the plant in I might possibly consider keeping the subscription but unfortunately I couldn’t.