The whole experience has been terrible. They messed up my first box, and I gave them the benefit of the doubt, and a second chance. Then, I changed my "genre" selections, and still get records of the old genre I didn't want. So they clearly don't pay attention to changes. Shipping is typically late, and they have no tracking. The records I get are random garbage. Out of 18 records, 1 was decent. I could literally go to the used record store down the street and save myself a lot of cash. Cancelled a day late and got charged for another 3 months. Doubtful anything will change.