MY SON HAS NEVER RECEIVED HIS GFT

I bought this subscription for my son at Xmas of last year. I assumed he was getting the product, as I received emails stating the products were being sent out etc. When I discussed it with him after a few months, he told me he hadn't received it. I have sent emails requesting this to be resolved and I have not received any response on this. Horrible customer service and I believe that this box is a scam! Do not order it.......