I ordered a monthly subscription box with the intention of receiving the box the following month. Tracking is not available, but only upon contacting the seller was my subscription updated to say it was shipped-weeks after I ordered it. I was told that if I did not receive the box within 2 months of ordering to contact them again. I have no idea where my box is, and there is no way to connect with someone at CrateJoy, so I decided to leave this review to warn others. I honestly believe they forgot to ship it until I contacted the seller weeks after not getting any notification. Very poor customer service all around.