I ordered a Laurel & Reed box for the holidays as a christmas present for a friend. Sadly, It was delivered and then went missing off the front porch. I reached out about the issue and Natalie didn't hesitate to re send another box immediately. It arrived in record time and my friend absolutely loved it all! its great to have a company that takes such good care of its customers, not just in how it interacts with us but the time and energy it took into putting together a box of beautiful goodies.