Shipping experience...is this a joke?

Disclaimer: This is a gift for christmas so I left it pretty much untouched and therefore I didnt see ALL that was in it, just on the surface because the box was broken when it came and I had to repair it a bit. Thats why I left most of my ratings to 3 stars but it might be higher or lower depending on whats truly inside,
However I really had to say how disappointed and mad at myself I am for choosing this box. Now most of it have to do with the delivering service, but it was such shyte service that I really hope this company find another shipping service. First of all, receiving the box itself was a real joke, I spent the whole week on the phone trying to find out where the package was (turns out it was about an hour drive away from my house) because the postman didnt leave any info on the note except: “you have 5 days to pick up your package” and when I dared call the customer service they told me it was my fault for missing said postman three time (very sorry, I work during the day...apparently to pay for the most expensive dog box ever) . I then had to pay 60 CAD$ Of fees to get said package which is more than I paid for the box itself. Wouldve like to know in advance there were additional fees to pay for as there is no way...

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The perfect box

This is my favorite subscription box ever! I adore every items in it and wish i could give this 10 stars outta 5.

The best

This box is just so much fun! First you get the fun of receiving a subscription box but then you keep having fun everytime you settle down to read cuz you get to open great beautiful wrapped gifts eveyrtime you reach a special spot in the book. I think im a subscriber for life haha.

Perfect

I originally purchased this with the intention of just doing it once but now im getting a yearly subscription for sure. Loved all of the products and there is at least two i knew right away id repurcharse. Loved that all the products are truly made from good simple easy to understand ingredients. Worth the price!

Didnt like one single thing

I dont understand the reviews but maybe this box just isnt for me

Not worth the price

Disappointed in this one. I really wanted to love it and discover new product to like but not one of them was interesting to me. I know subscription boxes are a shot in the dark but still. Also this is the first box ive tried that dont come with explanations of what the products are, how to use, where to find it if you like it,etc.