I purchased a First Sip Brew Box for my husband's birthday. According to the tracking provided it was delivered on Friday but it wasn't. I contacted Dennis via email and he asked me to wait one more day and if it wasn't delivered he'd send out another box free of charge or if I needed it sooner he would deliver it my house in person. The package showed up on Monday but my husband's birthday isn't until the end of the month so I am excited to see what's in it! What wonderful customer service to email back and forth and make sure I had a package for a present in time for his party. I'm blown away by the prompt responses and care.