Never received box. Bad service.

I placed my order on January 3rd, and never received an update that my order was being prepared well past the 14 business day mark. I contacted the seller twice, once through cratejoy and one other time through their Gmail account to question when I would receive my box. I never heard back from the seller. I was very excited to try this box while supporting a small business. This situation has effected my experience. I'm not sure if I'd like to try other boxes on Cratejoy. I would like to resolve this issue with this seller as I paid for a Soap and Lotion box, I would like to receive it.
I would not recommend this box to anyone as you may never receive it and could encounter poor customer service.