Never received box. Bad service.

I placed my order on January 3rd, and never received an update that my order was being prepared well past the 14 business day mark. I contacted the seller twice, once through cratejoy and one other time through their Gmail account to question when I would receive my box. I never heard back from the seller. I was very excited to try this box while supporting a small business. This situation has effected my experience. I'm not sure if I'd like to try other boxes on Cratejoy. I would like to resolve this issue with this seller as I paid for a Soap and Lotion box, I would like to receive it.
I would not recommend this box to anyone as you may never receive it and could encounter poor customer service.

In January's box I received a face moisturizer, lip scrub, turmeric peel off mask, cucumber peel off mask, a brownie, latte mix and baobab powder. That's 7 items received, the total of the items add up to $65.00. This was my first purchase with Toki Box, I placed my order on the 1st and received my box by the 14th. I experienced fast shipping, and great customer service. They sent an email confirmation with a tracking ID attached once the package has departed. I enjoyed receiving items from smaller companies. And the brownie was delicious. Rating this 4 stars due to personal preference of the items received. I'm unsure if I'll use 2/7 but it'll push me out of my comfort zone to try new things which I'm open to. I recommend trying out this box. Great value for the price you pay for.