Joseph D.

Reviewer on Cratejoy

Reviews (1)

Owl Post treats customer poorly

Owl Post Books on Aug 2021

If you are looking for book club that communicates well and has good customer service, Owl Post Books is not for you. Their book selection omits children who read at the 12-13 year level, but they do not disclose this gap in any of their info. They simply do not provide books for the age group, skipping from the 8-11 age level to 14-17 age level. Our grand daughter reads at 8-11, but found a few books too simple, so I requested an increase to the next level. After receiving two books for young adults, my 9 year old grand daughter sheepishly informed me the new books were too difficult.
After pressing Owl Post Books for a resolution, they disclosed their line of books jumps from appropriate for age 8-11 to age 14-17, what they refer to as young adult. If I wanted the two young adult books replaced, the old books first had to be returned at my expense, even though the problem arose from their lack of disclosure and poor communication and oversight; they know the subscription is for a nine year old. Owl Post Books has very poor customer relations.

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