Dirty goods

Hello,, I recently received an order from you guys. I ordered the loaded n rollin-all the essentials gift set.”November”
My pink torch came with some dirty stain, and my black EGO case appears to be very scratched. Does not appear to look new. I emailed you guys but no one responded. I hope someone can clear this up for me. Thank you!
My item # SQ1162989
Order # S_3341195572_O_3341195473
Order date 11/28/2020