Ordered an fx crate over a month ago for my daughter, they said it was sent out on the 21st of February. It is now March 5th and still no crate, sent 6 emails with no response. They send out a bogus tracking number which contains no information. This company doesn't even have a phone number to call for customer service. They tried to charge me for a second subscription box when I haven't even received the first one I ordered. DO NOT order anything from them. Your chances of actually getting it are slim. This is one shady company that only cares about taking your money, nothing else.