I've subscribed to many different monthly boxes and Geek Gear is easily the best of the best. After over two years of being their customer, I've only once ever had any problems with the items in my box. That's not something that I can say about any other subscription box I've had. And I've been with all of the big name companies. And on the one and only time that I wasn't satisfied, their customer service was just perfect. They happily worked with me to ensure that I was completely satisfied. I couldn't be happier with the customer service. It's my opinion that Geek Gear is the best there is in the subscription box service. I'm speaking as a customer of BOTH the Classic and the Harry Potter boxes. Both boxes include awesome fun items of the best quality.