The customer service here is horrendous. I cannot remember ever dealing with a customer service as poor as this. This is Business 101 and they are failing. In summary, they would not issue me a redund on my nomadik box, even though I cancelled it almost a full month before it shipped. The unwillingness to refund me my money and not ship the box to me says one thing - whatever it is they ship is well below the value of what I paid for.
Save your money and do business with someone else with actual values.